Life Transformation Programs
Standard Customer Service Excellence
The objective of this course is to equip participants with the mindset, skills, and tools needed to deliver excellent, consistent, and customer-focused service that meets industry standards and drives long-term business success in Cambodia.
1 sections
1 lectures
What you will learn
By the end of this course, learners will be able to:
1. Understand what excellent customer service means.
2. Communicate clearly and respectfully with customers.
3. Build strong, long-term customer relationships.
4. Handle complaints professionally and calmly.
5. Measure and improve service quality using key tools.
6. Deliver service tailored to each industry.
7. Train and coach others in service excellence.
8. Use technology to support customer service.
9. Create a service-focused workplace culture.