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IBM- Year 3

International Franchise Business Management

This course is designed to provide students, entrepreneurs, and professionals with a comprehensive 360-degree understanding of international franchise business management, both globally and within the Cambodian context. It aims to demystify the franchise model by exploring its structure, types, legal foundations, and global best practices. Learners will be equipped with practical tools, templates, and strategies to effectively develop, operate, and expand franchise businesses. The course also enhances analytical and managerial capabilities related to market entry, financial planning, performance tracking, and innovation. Moreover, it bridges global franchise standards with Cambodian opportunities, enabling participants to localize systems while maintaining international quality.

2 sections 26 lectures

What you will learn

By the end of this course, learners will be able to:
1. Understand the franchise model and its structures, benefits, and global applications.
2. Apply the 360° Franchise Model, including the 15 key pillars essential for franchise success.
3. Evaluate market opportunities and select target locations using strategic tools like PESTLE and SWOT.
4. Comprehend legal frameworks relevant to franchising in Cambodia and internationally.
5. Develop financial plans including fees, royalties, ROI, and break-even analysis for franchise ventures.
6. Design franchise operations manuals and standard operating procedures (SOPs) for scalability.
7. Manage supply chains and vendor relationships with a focus on Cambodian infrastructure.
8. Recruit, onboard, and support franchisees using structured tools and scorecards.
9. Adapt global brands to local cultures through localization strategies and cultural intelligence.
10. Build strong brand presence and PR systems, especially for the Cambodian market.
11. Monitor performance through KPIs and regular audits for continuous improvement.
12. Plan for expansion, conflict resolution, and exit strategies within the franchise lifecycle.

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